Shipping policy

At Alcott Home, we want to be upfront about how your order gets to you. Below you'll find everything you need to know about shipping destinations, timelines, carriers, and costs.

Where We Ship

We currently ship to [list of countries or regions]. If your address is outside these areas, you will see available options — or a notice that shipping is unavailable — at checkout.

Order Processing & Delivery Times

Here's a breakdown of the timeline from when you place your order to when it arrives at your door:

Order cutoff time: [e.g., 2:00 PM EST]. Orders placed after this time will begin processing the following business day.
Handling time: [e.g., 1–2 business days, Monday through Friday]. This is the time it takes us to pick, pack, and hand your order off to the carrier.
Transit time: [e.g., 6–8 business days, Monday through Friday]. This is the time the carrier takes to deliver once the package leaves our facility.
Estimated delivery: [e.g., 7–10 business days from the date of purchase].

All timeframes are estimates and apply to business days only. We are not responsible for carrier delays caused by weather, holidays, or other circumstances outside our control.

Shipping Carriers

We ship through [e.g., USPS, UPS, FedEx]. The carrier assigned to your order will depend on your location and the size of your shipment. You will be able to see this in your shipping confirmation email.

Shipping Costs

Free shipping: All orders shipped to [list of countries or regions] qualify for free shipping with no minimum order amount required.
Other destinations: For addresses outside our free shipping zones, the exact shipping cost will be calculated and shown at checkout before you complete your purchase.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. You can use this to follow your package at [Order Tracking Page URL]. Please allow up to 24 hours after receiving your shipping confirmation for tracking information to update.

Delivery Issues

If your package is delayed, marked as delivered but not received, or appears to be lost, please get in touch with us right away. We will open an investigation with the carrier and work to resolve the issue as quickly as possible.

Reach us at info@alcotthome.com with your order number and a description of the issue.

Still Have Questions?

Check out our help center at FAQ page or contact us directly — we're glad to help.

Address: 2000 North 7th Avenue, Phoenix, Arizona 85007-1501, United States

Email: info@alcotthome.com

Store Phone: +19999999999

We do our best to reply within 1-2 business days.