Refund policy

We stand behind everything we sell at [Your Store Name]. If your order doesn't meet your expectations, here's everything you need to know about returning it.


Return Window

Returns must be initiated within [30] days of your delivery date. The clock starts the day your tracking shows the package as delivered. Requests submitted after this window will not be accepted.


Return Eligibility

To qualify for a return, your item must meet all of the following:

  • Unworn, unused, and in the same condition you received it

  • Returned in the original packaging with all tags, inserts, and accessories included

  • Accompanied by your original order number — you can find this in your confirmation email from [Your Store Name]

  • Not listed as a non-returnable item on its product page


Who Pays for Return Shipping

Defective, damaged, or wrong item: We cover the full cost of return shipping. Contact us and we will send you a prepaid return label at no charge.


Change of mind, wrong size, or no longer needed: The customer is responsible for return shipping costs. We recommend using a trackable carrier, as we cannot accept responsibility for packages lost in transit. Please note that original outbound shipping fees are non-refundable.


Restocking Fee

[$0 — we do not charge a restocking fee on any returns]. (If you do charge one, replace this line with the exact amount or percentage and the conditions under which it applies.)


How to Start a Return

  1. Email us: Send your order number and reason for the return to [Support Email]. We will get back to you within 1–2 business days with next steps.

  2. Pack your item: Place the item back in its original packaging and include all accessories, tags, and any paperwork that came with it.

  3. Ship it back: Use the shipping method outlined in your return authorization email. If a prepaid label was provided, attach it to the outside of the package.


Refunds

Once we receive your return, we will inspect it within 2 business days. If approved, a refund will be issued to your original payment method. Please allow up to [7 business days] for the amount to appear on your statement — processing times vary by bank and payment provider. You will receive a confirmation email as soon as your refund has been issued.


Exchanges

Need a different size, color, or style? Reach out to us at [Support Email] before sending anything back. We'll confirm availability and walk you through the exchange process.


Non-Returnable Items

Certain items cannot be returned due to hygiene or safety regulations. These items are clearly marked as non-returnable on their individual product pages before you purchase. If you are unsure whether your item qualifies, contact us before initiating a return.


Still Have Questions?

Browse our help center at [FAQ Page URL] or reach out directly — we're happy to help.


Contact Us

Store Name: [Your Store Name]

Address: [Your Business Address]

Email: [Support Email]

Phone: [Support Phone Number]

Hours: [e.g., Monday–Friday, 9:00 AM – 5:00 PM EST]

Response Time: We typically respond within [1–2 business days]